Veni, Vidi, Ventus --
The randomly chaotic and crafty scribblings of a deranged, wannabe artist allowed too many colours in her Crayon box.

Surgeon General's Warning: Some content of "From Pooka's Crayon" may not be suitable for: work, blue-haired little old ladies, the politically-correct, rabid moonbats, uptight mothers, priests, chronic idiots, insurance claims agents, Democrats, children, small furry quadropeds from Alpha Centauri, or your sanity.

Friday, August 16, 2002

HP Technical "Support"

Complete wipe of the drive with a tech on the phone. Drive is completely empty.

Total reformat, all disks present.

Final boot.

There is no sound. Check. Sound card has the big yellow circle with the !.


Uninstall. Install hardware. Get a failure, not found. Hmm.

Reboot. Same thing.

Call tech support.

Remove the (!) again. Add via another method.

Driver not found.


No sound.

Hear tech flee for his life. Endure hold music. For a long time.

Contemplate axe.

Kick self for not buying a @*!*#$# Macintosh.

Be told that I have to use the Application Recovery CD.

Prepare to award a new "Unclear on the Concept" award.

Try to explain that, right out of the box, very first boot, There Was No Sound Card. In place was happy (!).

Be told that's what the application recovery CD is for.

Point out that, out of the box, nothing says that you have to individually install sound card drivers later. Point out that paperwork says no disk needed, just plug in and answer the questions. Point out that, should this extra step be required, it should be mentioned in the "Start Here -- Now you're ready!" paperwork.

Be told that's what the application recovery CD is for.

Point out that RECOVERY is generally a Bad Thing, and means that Something Is Wrong, requiring it to be recovered. Point out that Out of the Box should not automatically have something wrong. Point out that this is not mentioned anywhere -- again -- that you should have to do this.

Be told that's what the application recovery CD is for.

Point out that, yes, you realize this, having mastered the skills of reading both the English language and the instruction sheets. Point out that yes, you looked at every piece of paper and every disk before ever turning machine on. Point out that you are well aware of what RECOVERY means, and that it implies a Bad Thing. Point out that still, despite the instructions, out of the box meant no sound card. Ask, politely, why this is not covered in documention.

Be told that's what the application recovery CD is for.

Question as to whether or not he got his tech certification as a K-Mart Blue Light Special. Point out, ever so politely, that you will offer them the choice of a cyanide pill with a hemlock cocktail to wash it down for a clean death, as opposed to what you will do once you cheerfully volunteer to help them reprogram their entire service center with plastic explosives.

Be told that the computer should not do what it did, and that he has no understanding of why it happened.

Point out for the fifth time that despite what it isn't supposed to do, that it did it anyway. Twice. Twice squared. Point out that, next time, should there prove to be a next time, you will never ever ever buy their brand of computer again. Point out that if they insist on delivering products that are disfunctional right out of the box, that you will recommend their need for therapy to the BBB.

Point out to self, once realizing that he is truly Unclear on the Concept, that next time, you really will buy a Macintosh and save the headache.

.... would it help if I got out and pushed?

Computer has officially been named.


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