Everybody knows I love adhesive. I also adore my Xyrons -- yes, plural. I have the X, the 250, and the 500.
Well, my 500 pulled a new one on me. The top protective layer sheered off inside away from the receiver cartridge, causing the cartridge to fail to advance. With at least 1/3 left on the roll, I was NOT happy!
I called Xyron.
A replacement cartridge is on the way. It was that simple. I told them the problem, they took my name and address, and are sending me a new cartridge.
Their customer service is absolutely TOPS!
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